by Alicia Pollock | Oct 20, 2026 | Advice, Brokerage, Expert Insights
Whoever first said the customer is always right clearly never worked in insurance. Or retail. Or hospitality. Or, come to think of it, anywhere customers are involved. Because sometimes customers are wrong. And sometimes, so are we. For decades, businesses have...
by Alicia Pollock | Oct 6, 2026 | Advice, Brokerage
There are four words that can change your entire day. “Leave it with me.” Especially when something has gone wrong. You’ve made the call. Explained the problem. Perhaps explained it twice. You’ve found the reference number. Answered the security questions....
by Alicia Pollock | Sep 8, 2026 | Brokerage, Good Vibes Only
We’ve all been there. “Welcome. Your call is important to us.” Good start. “For sales, press 1.” “For accounts, press 2.” “For claims, press 3.” You press 3. “Please listen carefully, as our menu options have recently changed.” They haven’t. You listen...
by Alicia Pollock | Aug 26, 2026 | Advice, Good Vibes Only, Personal Insurance
We have a rather romantic idea of spring. Blossoms. Birdsong. Longer days. Open windows. The first proper braai of the season. Spring, meanwhile, is standing outside saying: “That’s adorable.” Because spring has other ideas. Especially on the Highveld. Along...
by Alicia Pollock | Aug 14, 2026 | Brokerage, Good Vibes Only, Howdie
Every organisation has a culture. Whether it’s intentional or accidental, inspiring or uninspiring, every workplace develops its own personality over time. It’s found in the conversations between meetings. The way people greet one another each morning. How...
