by Alicia Pollock | Oct 20, 2026 | Advice, Brokerage, Expert Insights
Whoever first said the customer is always right clearly never worked in insurance. Or retail. Or hospitality. Or, come to think of it, anywhere customers are involved. Because sometimes customers are wrong. And sometimes, so are we. For decades, businesses have...
by Alicia Pollock | May 7, 2026 | Commercial Insurance, Expert Insights
Machines are the silent heartbeat of your business. As long as they’re humming, pressing, cooling, or conveying, everything feels fine. But when a critical piece of equipment suddenly shudders to a halt, the silence is deafening—and expensive. If your operations rely...
by Alicia Pollock | May 5, 2026 | Commercial Insurance, Expert Insights
When businesses talk about rising costs, the focus usually lands on the obvious. Fuel. Electricity. Salaries. The visible increases. The ones you can point to. But that’s not where most of the pressure is building. It’s happening elsewhere. Quietly. Across multiple...
by Alicia Pollock | Apr 9, 2026 | Commercial Insurance, Expert Insights, Personal Insurance
Most people don’t read their insurance policy. Not properly, anyway. We skim it. We sign it. We file it away. And we carry on assuming that if something goes wrong… we’re covered. Most of the time, that’s true. Until it isn’t. Recently, a few clients have asked a...
by Alicia Pollock | Dec 19, 2025 | Advice, Expert Insights
Don’t Get Caught Short: Understanding Underinsurance and the Principle of Average Imagine packing a road trip cooler with enough snacks for two people, only to realise there are five of you in the car. By the time you hit the halfway mark, everyone is hungry, and...
by Alicia Pollock | Jul 23, 2025 | Commercial Insurance, Expert Insights, Personal Insurance
It’s all fun and games… until someone sets fire to a warehouse. South Africans are no strangers to unexpected disruptions. From load-shedding to looting, we’ve learned to expect the unexpected—and plan for it. That’s where SASRIA comes in. SASRIA (South African...
