by Alicia Pollock | Oct 20, 2026 | Advice, Brokerage, Expert Insights
Whoever first said the customer is always right clearly never worked in insurance. Or retail. Or hospitality. Or, come to think of it, anywhere customers are involved. Because sometimes customers are wrong. And sometimes, so are we. For decades, businesses have...
by Alicia Pollock | Oct 6, 2026 | Advice, Brokerage
There are four words that can change your entire day. “Leave it with me.” Especially when something has gone wrong. You’ve made the call. Explained the problem. Perhaps explained it twice. You’ve found the reference number. Answered the security questions....
by Alicia Pollock | Aug 26, 2026 | Advice, Good Vibes Only, Personal Insurance
We have a rather romantic idea of spring. Blossoms. Birdsong. Longer days. Open windows. The first proper braai of the season. Spring, meanwhile, is standing outside saying: “That’s adorable.” Because spring has other ideas. Especially on the Highveld. Along...
by Alicia Pollock | Jun 21, 2026 | Advice, Brokerage, Commercial Insurance, Personal Insurance
There is a dangerous word that sounds remarkably harmless. Almost. Almost finished. Almost done. Almost ready. Almost remembered. Almost followed up. Almost renewed. Almost backed up. Almost serviced. Almost. The trouble with almost is that it often feels close...
by Alicia Pollock | Mar 11, 2026 | Advice, Brokerage, Commercial Insurance
January is a wonderful time for business plans. Spreadsheets look beautiful. Strategies feel clear. Revenue projections march confidently across the page. For a few weeks, it genuinely feels like this might finally be the year where everything runs exactly according...
by Alicia Pollock | Feb 10, 2026 | Advice, Brokerage
There’s a kind of business advice that gets shared loudly. It’s confident. Optimistic. Usually written by people who sound very sure of themselves. This isn’t that. This is for founders, owners, and CEOs who wake up early, go to bed late, and carry a quiet weight that...
