by Alicia Pollock | Sep 8, 2026 | Brokerage, Good Vibes Only
We’ve all been there. “Welcome. Your call is important to us.” Good start. “For sales, press 1.” “For accounts, press 2.” “For claims, press 3.” You press 3. “Please listen carefully, as our menu options have recently changed.” They haven’t. You listen...
by Alicia Pollock | Aug 14, 2026 | Brokerage, Good Vibes Only, Howdie
Every organisation has a culture. Whether it’s intentional or accidental, inspiring or uninspiring, every workplace develops its own personality over time. It’s found in the conversations between meetings. The way people greet one another each morning. How...
by Alicia Pollock | Jun 21, 2026 | Advice, Brokerage, Commercial Insurance, Personal Insurance
There is a dangerous word that sounds remarkably harmless. Almost. Almost finished. Almost done. Almost ready. Almost remembered. Almost followed up. Almost renewed. Almost backed up. Almost serviced. Almost. The trouble with almost is that it often feels close...
by Alicia Pollock | Mar 11, 2026 | Advice, Brokerage, Commercial Insurance
January is a wonderful time for business plans. Spreadsheets look beautiful. Strategies feel clear. Revenue projections march confidently across the page. For a few weeks, it genuinely feels like this might finally be the year where everything runs exactly according...
by Alicia Pollock | Feb 10, 2026 | Advice, Brokerage
There’s a kind of business advice that gets shared loudly. It’s confident. Optimistic. Usually written by people who sound very sure of themselves. This isn’t that. This is for founders, owners, and CEOs who wake up early, go to bed late, and carry a quiet weight that...
by Alicia Pollock | Jul 17, 2024 | Brokerage, Expert Insights, Howdie
The Howdie Virtual Library: Your One-Stop Shop for Success! Howdie Insurance Administrators is thrilled to announce the launch of the Howdie Virtual Library, a brand new, broker-exclusive online portal designed to empower you and streamline your business. Howdie...
