Senior Claims Representative

Are you a driven and solutions-oriented claims professional ready to make a real impact in the dynamic short-term insurance industry?

We’re searching for a passionate and experienced Senior Claims Technician to join our growing team. If you thrive in a fast-paced environment, possess exceptional communication and problem-solving skills, and are committed to delivering outstanding service, we want to hear from you! 

In this exciting role, you will be instrumental in efficiently managing and resolving a diverse portfolio of Commercial and Domestic claims, both Motor and Non-motor, within your delegated authority.

Your key responsibilities will include:

• Mastering the Claims Process: Taking ownership of claims from initial notification to final settlement, ensuring accuracy and adherence to company guidelines.
• Information Gathering Ace: Skillfully collecting and meticulously reviewing all necessary information and documentation to validate claims effectively.
• Proactive Follow-Up Champion: Diligently pursuing outstanding information and documentation to expedite claim resolution and provide timely updates.
• Collaborative Problem Solver: Actively participating in discussions and contributing to strategies for the fair and efficient settlement of claims.
• Exceptional Communicator: Providing clear, consistent, and professional feedback to insured parties, brokers, and management throughout the claims journey.
• Fairness Advocate: Upholding the principles of Treating Customers Fairly (TCF) in every interaction and ensuring equitable claim settlements.
• Professional Relationship Builder: Cultivating strong, professional relationships with insured clients, brokers, and insurers.
• Service Excellence Ambassador: Consistently delivering exceptional service that aligns with Howdie’s commitment to excellence.
• Valued Networker: Building and maintaining positive relationships with key service providers, assessors, and brokers.

What you’ll bring to the Howdie team:

• A Matric certificate as a foundational qualification.
• A minimum of 3 years of solid claims handling experience in the short-term insurance sector.
• FAIS compliance (advantageous), demonstrating your understanding of industry regulations.
• Strong computer literacy skills to navigate our systems effectively.
• Exceptional communication skills, both written and verbal, allowing you to articulate clearly and empathetically.
• A collaborative spirit and proven ability to build positive working relationships with supervisors and peers.
• A strong team player mentality, contributing to a supportive and productive work environment.
• The ability to make sound decisions within your mandate, demonstrating your confidence and judgment.
• Proven problem-solving skills, with a knack for finding the best solutions for complex claims.
• Excellent organisational, planning, and prioritisation skills to manage your daily tasks effectively.
• Strong time management skills and a commitment to meeting deadlines.
• An encouraging and energetic attitude, contributing to a positive team dynamic.
• A genuine sense of empathy and the ability to understand and respond to the needs of our clients.

What Howdie offers you:

• A negotiable and competitive salary commensurate with your experience and skills.
• The opportunity to be part of an innovative and forward-thinking administration company.
• A chance to grow your career within the short-term insurance industry.
• A supportive and collaborative work environment where your contributions are valued.

Ready to take the next step in your claims career?

If you are a dedicated and skilled Senior Claims Technician looking for an exciting opportunity, we encourage you to apply by completing the below form or email us at careers@howdie.co.za.